Mail Boxes Etc. London - Waterloo

Reviews about Mail Boxes Etc. London - Waterloo

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  Elizabeth Cooke Review added: 2018.06.12

  ★ ☆ ☆ ☆ ☆
  I don't like to write negative reviews but have been really disappointed by the service received from the Waterloo Branch of Mail Box Etc. Yesterday I came to pick up a delivery after receiving an email just over a week ago advising of its arrival. I was delayed collecting it due to being out of London and it was an unplanned missing part of a previous delivery so I didn't know it was coming. On arrival the lady was on the phone and, on me asking for the package, did not hang up but rudely began talking ABOUT ME to the person on the other line (Who I assume was a colleague) saying how long the package had been there and how long I'd taken to collect it. I was a bit shocked but told her that I had only received the email last week, to which she replied that she had 'personally' sent one out much earlier than this. Then, instead of just giving the package to me, went to her computer and started scrolling through her emails looking for proof of this... unsurprisingly she could not find it. After paying an additional £12.50 late fee, she came round to my side of the counter in the main customer area and fetched my box - which was piled up alongside other customers' boxes behind some sort of cardboard cut-out in the corner - this is not at all secure as anyone could just walk in and take them... I could also see there was plenty of space in the area behind the counter where deliveries are meant to be kept. I would also like to note that earlier this year I received an email about a different delivery waiting to be picked up - I travelled from North-West London to Waterloo to fetch it (Waterloo is the closest branch to me that takes deliveries). On arrival the lady, without apologising, said that the email was meant for someone else and walked away. At the time I just put this down to human error but now I really wish I had said something considering they are not willing to extend me the same courtesy! I've decided to close my account, even though I had been using it regularly, as its more hassle than its worth. I've also noticed the two ladies working there can be quite rude with other customers too. Real shame.

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