Bayswater Dental Surgery

Reviews about Bayswater Dental Surgery

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  TD D Review added: 2018.07.29

  ★ ★ ★ ★ ☆
  Dr Shah is a great dentist with gentle hands which is what you want in a dentist to reduce the nerves of having to sit vulnerably in that chair. He likes to give explanations and descriptions on what's happening with your teeth in a nerdy way. :-) They had two fantastic friendly hygienists Rebecca followed by Jurinder both with gentle hands, great for handling sensitive teeth and nervous patients! Both have sadly left and the two left behind aren't good. Veronica is rough. She used my front lower teeth as a hand rest while she worked on the upper and back teeth. My teeth and jaw hurt for a fortnight afterwards. Marie is clumsy and fearful and doesn't do a great job cleaning teeth. Unless the surgery gets another hygienist like Rebecca or Jurinder, I will be looking elsewhere for a hygienist, you have to pay anyway so it doesn't make a difference.
  The old receptionist Oonagh was great for personalised friendly customer services. She was there for decades and knew most of the patients and it was a lovely personalised service. Now they have these work experience receptionists with a high turnover who are bland don't recognise any patients, make mistakes like creating phantom appointments and charging you. They are more interested in selfies and their social media feeds than doing a good customer service job.
  Dr Shah is the only reason I keep going back to this surgery. It's hard to find a good dentist. But I would say the overall service has deteriorated over the last 3 years especially with the hygienists and receptionists.

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