Advance Cars

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Reviews about Advance Cars

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  Nazia Zikria Review added: 2018.07.14

  ★ ☆ ☆ ☆ ☆
  Wasn't happy with the service from the begining. I ordered a cab to pick me and my 2 young kids up from the airport (it was an all night flight, which was very difficult for me and my young children). When I landed the driver called, as I requested. While waiting for my luggage driver calls again asking where I am, I politely say we're waiting for luggage and how even tho me and my kids are tired we will be quick. He then tells me to go to the drop off point, I was see my luggage coming so I tell the driver ok and continue putting the luggage on the trolley. When I come out, I see a sea of people holding names on various pieces of papers, but don't see my name anywhere. I call the driver, he tells me to go up few floors to the drop off...I finally ask around and find out that I have to go up to departures and go and wait in the cold in the drop off area. I call the driver, irritated, saying I'm waiting, and am done walking with 2 tired children and myself who is very tired. Once he arrives he puts the luggage in the car as we sit in...the journey itself was ok (he drove safely and knew where to go). The agreed price (according to the app I used) of £50. When it came to paying I confirmed it was 50 before paying but he said that because he waiting a long time and with the parking fees the price was now rounded up to £60. I was clearly unhappy with this as I told him the wait was not a delay with myself, the luggage was actually delayed coming out (even he knew this)...mine was luckily the first pieces of luggage to come out so I was fairly quick. Also, I asked him what parking fees is he talking about as he was wondering around in the drop off area (where you do not stay and therefore do not pay for parking). He said it actually will cost about £8 for the wait but is rounding it up to an even 10.
  
  I was so tired and hungry after a very long night journey with 2 small tired children...I told him I have no energy to argue and gave him the £60 (£10 more than agreed).
  
  I will not be using them again. I'd rather just book a cab from the airport. Making sure we agree on a price before getting to our destination.

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